Returns Policy

Returns Policy and Warranties

To cancel a contract, you must inform us in writing including email. You must also return any samples and products to us as soon as reasonably practicable, and at your own cost. These samples must be returned in good and saleable condition or these will remain chargeable. Please ensure if returning products to us that the necessary insurance is taken out to minimise your costs should any damage occur.

If, however, the products have been made to a bespoke finish/design you do not have the right to cancel the contract, please contact Rigid Kitchens Online to discuss.

Upon delivery of the products you are responsible for inspecting the products and reporting to us within 48 hours of any alleged defect, fault or error prior to the products are used or fitted. All defects/errors to be reported must be made within this time and prior to fitting as the company shall have no liability if this time frame is not adhered to.

If you return an order to us because you have cancelled the contract between us we will process the refund due to you as soon as possible. This is normally within 10 days of cancellation.

Please check the individual warranties for accessories etc. but the cabinets, hinges and drawer runners have a 10 year warranty and the doors and drawer fronts for 5 years. All appliances and sink products are covered by individual product guarantees.

Please note, however, that all warranties / guarantees apply only if:

1. products only being used for domestic use

2. products being correctly installed

Guarantees/warranties do not apply if:

1. there has been wilful damage, accident or negligence by you or any third party

2. if you use the products in a way that is not recommended

3. you fail to follow our instructions i.e. fitting a kitchen on a recently plastered wall

4. you carry out alterations/repairs without our prior written approval

5. incorrect instructions were submitted by you at time of order

Guarantees/warranties do not cover fair wear and tear

Our promise to you is that any product purchased from us through our site will be fit for purpose and conform to its description.